FAQs

 

Frequently Asked Questions (FAQs)

1. Where do you ship from?

We work with trusted international suppliers. Your order may be shipped from various warehouses depending on the product availability.

2. How long does shipping take?

Most orders are processed within 1–3 business days. Estimated delivery time is between 7 to 15 business days, depending on your location.

3. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email. You can also track it on our “Track Order” page.

4. What if I received a damaged or wrong item?

Please contact us at [your email] within 7 days of delivery with your order number and a photo of the item. We’ll take care of it as quickly as possible.

5. Do you offer refunds or exchanges?

Yes, we offer a 14-day return policy on most items. Please refer to our [Return Policy] page for detailed instructions.

6. Are your products covered by warranty?

Most of our electronics come with a 30-day warranty. If a product has specific warranty info, it will be mentioned in the product description.

7. Can I cancel or change my order after placing it?

We start processing your order immediately, so cancellation or changes are only possible within the first 2 hours after purchase.